A Magento
Success Story

Enhancing Customer Experience & Driving Growth

Problem

The client faced a challenge in integrating their Magento e-Commerce website with Microsoft Dynamics AX ERP. The website experienced numerous bugs and technical issues, impacting the overall customer experience.

Need

They wanted to seamlessly integrate their Magento-based online store with Dynamics AX ERP to address the website’s technical issues and customize it to accommodate multiple vendors and integrating various systems.

Solution

We implemented Microsoft Dynamics AX connector, seamlessly syncing the Magento-based store with Dynamics AX ERP. We provided ongoing support and maintenance services, including version upgrades, bug fixes etc.

About

The Client

Our client, a premium cattle meat producer based in the Northwest United States, has been in the cattle and meat business since 1968. Known for their commitment to quality, they collaborate with family-owned farms and ranches, overseeing every step of the beef lifecycle to ensure the highest quality meat.

Understanding the Challenge

Core Challenges Hindering Customer Experience and Growth

Integrating Magento e-Commerce website with Dynamics AX ERP and resolving technical issues was a major concern. The website’s bugs and glitches hampered the overall customer experience.

Technical Issues and Bugs:
The e-commerce website suffered from several bugs and technical glitches, negatively impacting the customer experience.
Customizations for Business Needs:
The website required multiple customizations to cater to the company’s unique business requirements and accommodate various vendors.

The Solution The Solution

Seamless Integration with Dynamics AX Connector

Folio3’s customer-centric approach and Magento customization efforts resulted in a transformative solution for our client. The integration with Dynamics AX streamlined their operations, while bug fixes and technical support ensured a smooth customer experience. Customizations tailored to their business needs and performance optimization further enhanced the website’s functionality.

The Resulting Transformation

Enhancing Customer Experience and Driving Sales

With Dynamics AX connector integration, technical support, and tailored customizations, the website provided customers with reduced load time and better customer experience. Order management made easy, automated product synchronization across system, and ensured real time fulfilment.