Targeted ERP optimization, structured warehouse management, and real-time inventory integration helped a leading seed and gardening ecommerce company regain operational control and prepare for growth.
True Leaf Market's D365 Business Central setup was misconfigured by a previous partner, leaving broken reporting, unstructured warehouse operations, and no inventory sync to external sales channels. Folio3 AgTech ran a full diagnostic, corrected foundational issues, built custom warehouse management features, and connected the system to ecommerce platforms through API integration.
True Leaf Market is one of the largest online retailers of seeds, microgreens, sprouting supplies, gardening tools, and hydroponic growing kits in the United States. Established in 1974, the company serves home gardeners, urban growers, and commercial agricultural operations through direct-to-consumer and wholesale ecommerce channels.
Industry
Agricultural Ecommerce Seeds, Gardening & Hydroponics
Headquarters
United States
Technology
Microsoft Dynamics 365 Business Central (Cloud)
Reduction in operational overhead from eliminated manual processes and fulfillment errors
Ecommerce channel capacity supported without adding operations headcount
Annual savings from avoided finance headcount
From diagnostic kickoff to full production rollout
Another partner had set up True Leaf Market's previous D365 Business Central implementation, but the configuration did not match how the business actually operated. Over time, the gap between the system and the work it was supposed to support grew wider. Teams stopped using the ERP for anything beyond the basics, falling back on spreadsheets and manual tracking to run daily operations.
The original ERP configuration did not match actual business processes. Core workflows required manual workarounds to complete.
System reports were inaccurate or incomplete. Teams maintained parallel spreadsheets because they could not trust ERP outputs.
No lot tracking or bin management existed. Staff picked and packed without system visibility into product location or allocation.
No integration between the ERP and external ecommerce platforms. Stock levels were updated manually, causing oversells and stockouts.
Folio3 Agtech did not start by adding new features or installing new modules. The first step was understanding what was already broken and why. The team ran a structured diagnostic before writing a single line of code.
Assessed the existing D365 Business Central configuration end-to-end. Mapped system setup against actual business processes to identify misalignments and errors.
Fixed foundational issues in reporting, workflows, and data accuracy. Rebuilt custom reports so finance and operations teams could trust system outputs.
Implemented lot tracking, zone-based storage, and bin-level operations. Gave warehouse teams structured visibility into product location and inventory movement.
Exposed D365 Business Central APIs so external ecommerce platforms could pull real-time stock data. Eliminated manual inventory updates across channels.
Delivered role-specific training for warehouse, finance, and ecommerce teams. Focused on building system confidence and making the ERP part of daily work.
Folio3 Agtech delivered a recovered and enhanced D365 Business Central environment purpose-built for how True Leaf Market actually operates. The platform covers warehouse management, inventory integration, financial reporting, and cross-departmental usability.
Every seed variety and product batch is tracked by lot with germination dates, supplier batches, and expiry windows visible.
Products are assigned to warehouse zones and bins. Staff locate and pick inventory using system-guided operations.
Rebuilt reports give finance and operations teams accurate, actionable data on inventory valuation, fulfillment, and purchasing summaries.
External ecommerce platforms pull live stock data through APIs. Inventory updates automatically as orders are placed or adjusted.
Purchasing, sales orders, and inventory adjustment workflows were reconfigured to match actual processes. Manual workarounds were removed.
Each user sees only what is relevant to their role. Warehouse staff, finance, and ecommerce teams get tailored views.
Inventory consumption is tracked and matched automatically, cutting manual reconciliation time between warehouse, finance, and ecommerce records.
Each department received hands-on training tailored to their workflows. Documentation supports onboarding without relearning the system from scratch.
"Honestly, the clearest sign that we're satisfied is that we keep coming back with more work. What stood out from the beginning was the approach. There was never a push to over-engineer a solution or add things we didn't need just to run up the bill. The intent always felt genuine, the billing has been fair, and the team worked with us the way we actually needed them to. The quality has been consistently high across everything delivered."
Andrew Stewart
General Manager, True Leaf Market
After a five-phase recovery, True Leaf Market's D365 Business Central went from a system people avoided to one that runs daily operations across departments. Warehouse teams work with structured lot and bin controls. Finance trusts ERP reports directly. Ecommerce inventory stays synced across channels in near real time.
True Leaf Market turned a broken implementation into a system that runs warehouse operations, syncs inventory in real time, and supports business growth.
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