Enabled HuvePharma To Execute The Best Reward Mechanism For Its Valued Customers
The client wanted to expand the customer base and was trying to retain existing customers for their online store. The complex user interface of the existing system was one of the major obstacles in the way of customer success.
To reward their customers, HuvePharma was looking for ways to create a system whereby they could give them points, which they could then use to buy other goods; like clothing, gift cards, and vacations, from an online fulfilment store.
Folio3’s developed a reward platform for huvepharma’s customers by introducing a rebate store in their existing tech stack awarding them points, where they can purchase products by redeeming their points with no payment transactions involved.
Privately held Huvepharma has its headquarters in Sofia, Bulgaria. Biovet. They have more than 50 years of experience in the fermentation and production of dietary and health products for people and animals. They have had both organic and acquisition-based expansion.
Huvepharma® has a distribution network which covers more than 90 countries in 6 continents. Large, contemporary fermentation facilities include substantial R&D, quality assurance, and packaged products capabilities as well as the ability to produce large molecules, purify them, and carry out downstream processing.
Huvepharma wanted to increase the customer base and wanted to retain the existing customers for their online store, which was not possible in their existing system. They meant to incentivize customers from tier-1 to the very end customer, by enrolling/subscribing the customers into their Rebate Program, award them Points, and they can purchase products by redeeming their points.
Conducted discovery, defined user personas, and identified requirements, leading to a two-phase plan with separate applications for managers and auditors.
We then built wireframes to conceptualize what we understood from the requirements, and after getting them approved, we went on to the actual designs.
Our developers then went on to build two separate applications catering to different users.
We launched the MVP in 7 months and then proceeded to train the employees while simultaneously making improvements.
Helps create and manage rebate programs with key details, including name, description, featured image, associated products, categories, and status.
Displays complete order details for review. Upon confirmation, users are redirected to the order received page for final acknowledgment.
Admins manage stores and products through an integrated WooCommerce plugin, supporting default shipping functionality without applying delivery charges.
Displays confirmation details, including order ID and date, while allowing admins to track and manage all successfully placed orders.
Users can explore categories, apply filters, view product details, and manage carts with real-time updates before proceeding to checkout.
The solution helped turn the situation around for the client and gave them exactly what they needed in the form of an automated quality, control, and management solution. It helped them streamline their quality management and improved overall business effectiveness. Electronic reporting helped make audits much easier and faster and there no longer had to be any delays because the USDA officials could access the application with their own accounts. The solution helped add value to the client’s business in the following ways:
More than 65% of the workflows and more than one hundred forms were digitized which reduced the load on the workers.
Productivity, as well as the quality of work, was improved as the tasks were digitized and the chances of errors are reduced at all levels.
Data errors made due to human negligence were minimized because most repetitive tasks were automated and the check and balance is maintained by having real time data.
The management can now automate corrective actions, which minimizes the time taken to amend quality deviations and other such situations.
The management can also leverage preventive maintenance which also improves quality management and reduces the number of recalls.
Get your project started with a team of elite AgTech Developers
