Boehringer Ingelheim

A Field Service Management Prototype to Help Train Farmers to Improve Efficiency


Farms service teams were performing manual tasks, causing inefficiencies and delays, and managing their surveys and gauging the performance was very difficult for them. 


There was a need to digitize the field force workflow and simplify the data that was captured in the farm fields and ranches. There was also a need for visibility to ensure optimal performance of the field service team.


We built a well-designed, clickable prototype called Last Mile App that would help automate field service management and would allow the team to conduct their surveys and manage them on smart devices.


Boehringer Ingelheim

With over 130 years of experience, Boehringer Ingelheim is one of the largest pharmaceutical companies in the world. It has a proven track record and reputation for producing premium quality pharmaceutical products as well as vaccines for pets, livestock, and wildlife. Constantly looking to innovate, the company has provided millions of medicines and vaccines worldwide and contributed to animal health.

Understanding the Challenge

Manual Processes Causing Delays & Inefficiencies

The Gates Foundation collaborated with the client in an initiative to help small farmers in the African region to transform their businesses and improve sales. To be able to do that, field visits were needed, where the field service teams would use paper-based surveys to gather information and check training materials. A manual field service program would cause the following issues and challenges:
  • Paper-based documentation is difficult to carry, store, and manage.
  • It makes the whole process extremely time-consuming and cumbersome.
  • It would be difficult to work with geolocations if all the documentation is paper-based.
  • The client would find it difficult to track worker’s productivity and activity in the field.
  • Reports would take time because the management would have to wait for the team to return to the office.

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Why is Digital Transformation

Successful meat producers and processors in the 21st century need to be extremely productive, efficient, and resilient if they are to stand the test of digital, the data driven, revolution in the sector. It plays a pivotal role in driving optimum outcomes by controlling and managing data across the value chain.

Enhanced Efficiency

Digital transformation facilitates the automation of workflow processes that help optimize internal workflows in an organization.


Streamlined Data Management

With the use of automated data management tools KPIs can be tracked effectively for proactive decision making.

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Increased Productivity

Digital transformation helps increase employee engagement by forming a collaborative work environment.

User Persona User Persona

User Journey User Journey

Building the Solution

Showcasing Excellence with Custom Clickable Prototype

Folio3 built a mobile app called Last Mile App that automated field service management and showed the client what it would be like to allow the field service personnel to schedule, conduct, and manage field surveys and share real-time data and reports right from their smart devices.

Our Approach

  • Understanding The User Journey

    Our team went through a detailed and intensive discovery to try and understand what exactly the client wanted and the problems and challenges that different users would face so that we could build a prototype that solved all the issues.

  • Building Wireframes

    After deciding on user roles and mapping the whole user journey and workflows with the help of storyboards, we designed basic wireframes that would help in building the prototype.

  • Building the Prototype

    With everything else ready, and the client on the same page, we finally built a full-featured clickable prototype for the “Last Mile” application, tailored to the client’s needs and liking.

The Solution


The solution enabled the field service team to schedule farm visits to make visits systematic and to be prepared for the visits.

Registered Farms

The solution let the field service team view a list of their registered farms. It also enabled them to add new entries with their geolocations.

Direct Sales

The team could record all the direct sales to the farmers right on the application.


The personnel could take photos and notes and upload them while on their farm visits.

Add Data

The solution let the personnel add relevant data to pre-configured fields like the total number of cattle, dairy cows, or even the number of calves that are less than a year old.


The field service team could easily record their farm visits with a check-in and check-out feature.


The solution enabled the field service team to conduct and complete pre-configured questionnaires and surveys there and then while on their farm visits.


The solution enabled the field service management to view any training available for the farmers and even share new and upcoming training with the farmworkers.

The Resulting Transformation

Discovering The Effectiveness of Going Digital

With the prototype of the Last Mile mobile application, the client was able to determine the usability of the application and the effects of going truly digital. The clickable prototype gave the client a fair idea of how the application would look after it was developed and the features it would embody.

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Who We Have Worked With

Boehringer Ingelheim
Agri Beef
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    Our Expertise

    20+ years in the AgTech Industry

    600+ projects completed worldwide

    A quality management system compliant with ISO 9001, ISO 27001 & 27701

    Microsoft Partners: Gold Partner, Silver Partner

    NetSuite Alliance Partner, NetSuite Success Partner, NetSuite Commerce Partner