A Field Service Management Prototype to Help Train Farmers to Improve Efficiency
Farms service teams were performing manual tasks, causing inefficiencies and delays, and managing their surveys and gauging the performance was very difficult for them.
There was a need to digitize the field force workflow and simplify the data that was captured in the farm fields and ranches. There was also a need for visibility to ensure optimal performance of the field service team.
We built a well-designed, clickable prototype called Last Mile App that would help automate field service management and would allow the team to conduct their surveys and manage them on smart devices.
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Data recording is very tough on the field. I write my notes and sales data on paper and spend time in compiling a fair copy at day end. Sometimes I’m unable to note everything down, and I understand that’s a loss.
Knowing details and history of smallholder farm is important but area rotation and new additions to the team result is loss of history.
Also, we don’t always have the latest training material, video/ Digital demonstrations and at times we don’t have the right pricing information.
We need a platform to effectively reach smallholder farms with basic veterinary & herd management advice, demonstrate product administration and survey/replenish stocks of veterinary products at local retail shops. Data consolidation & analysis is a challenge for us.
Currently, data is recorded by LLSPs in a variety of ways, including pen & paper. It’s virtually impossible for us to perform data analysis. Tracking animal health status and product sales at the smallholder farm level is difficult with the unavailability of a centralized system.”
Conducted detailed discovery to understand client needs, identify user challenges, and define requirements for building an effective prototype.
Defined user roles, mapped journeys and workflows using storyboards, and designed wireframes to support prototype development.
Built a full-featured clickable “Last Mile” application prototype aligned with client requirements after ensuring complete stakeholder alignment.
The solution enabled field service teams to schedule farm visits, making visits systematic and ensuring better preparation.
The solution allowed field teams to view registered farms and add new entries with accurate geolocation details.
The team could record all the direct sales to the farmers right on the application.
The personnel could take photos and notes and upload them while on their farm visits.
The solution allowed personnel to enter data into pre-configured fields like cattle, dairy cows, and calves.
The field service team could easily record their farm visits with a check-in and check-out feature.
The solution enabled field teams to conduct and complete pre-configured surveys directly during farm visits.
The solution enabled management to view available training and share new training programs with farmworkers easily.
With the prototype of the Last Mile mobile application, the client was able to determine the usability of the application and the effects of going truly digital. The clickable prototype gave the client a fair idea of how the application would look after it was developed and the features it would embody.
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